Customer Experience solutions provider Avaya is going to Increase 20% Workforce In India over the next year.
The company recently said that it is witnessing accelerated momentum for its solutions in India, particularly among enterprises looking to infuse artificial intelligence into customer experience.
On his first visit to India since taking over as Avaya CEO, Alan Masarek said India is a key growth engine for Avaya worldwide with significant demand coming from domestic clients and Avaya partners. Avaya counts Airtel, State Bank of India (SBI), and the Government of India among its key customers in India. Its contact center solutions are used for the National Emergency Response Services (100, 112) and India’s Aadhaar system.
During the visit, Masarek reported that Avaya has a significant share in both government and private sector enterprises, spanning public services, healthcare, BFSI, telecoms, and business process outsourcing. He also highlighted the AI-focused innovations being driven by Avaya’s R&D teams based in Bangalore, Pune, Hyderabad, and Gurugram. A third of Avaya’s 1,700 engineers are based in India.
“Our R&D teams in India are a key source of innovation for Avaya worldwide, especially as enterprises embrace AI-powered innovations that can help them redefine customer experiences,” said Alan Masarek, CEO of Avaya. “Our momentum in this market further drives Avaya’s global growth as Indian businesses and government agencies continue to rely on Avaya as their trusted customer experience and communications technology partner.”