Strengthening its expansion in the Indian market, Fusion CX, a global leader in business process management (BPM) and customer experience (CX) solutions, today announced its entry into the South India market with the inauguration of its first facility in Chennai. With a commitment to enhancing service delivery and boosting employment opportunities in the region, the company has opened a 350-seater facility that can house 650 employees in two shifts. Sprawled across 12,000 sq. ft, the new facility is in Ambattur.
The company has already recruited 150 regional employees as part of this move. It plans to hire 500 more by mid-June, elevating its overall workforce in India beyond the 10,000-employee mark by June.
Commenting on the occasion, Amitabh Vartak, Executive Vice President, Global Head of Healthcare & Life Sciences SBU, and Head of APAC operations, stated, “We are delighted to be expanding our presence in India with the launch of a new facility in Chennai. This market will be pivotal in customer delivery as the right talent mix is readily available. Being the hub of innovation, Chennai promises companies like Fusion CX a pool of interesting talent who bring passion and vigor to the job from day one. We are confident this move will further bolster our growth plans in India and globally”.
Kishore Saraogi, Director and Co-Founder of Fusion, said, “I congratulate the team for rapid expansion, and with this move, we are confident of offering exceptional service to our customers across borders with the right talent pool. India will continue to play an important role in enhancing our overall customer experience. We will continue to invest and strengthen our footprint in India, focusing on entering key markets that will generate significant employment opportunities for people nationwide”.
The newly inaugurated facility is equipped with advanced technology, offering a range of services, including multilingual, omnichannel customer experience management, technical support and back-office operations across various industries like Healthcare, BFSI, Hi-Tech, Retail, and Utilities.
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