Community Manager.
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To master challenging conversations, follow these simple steps:
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Stay calm โ Take deep breaths and control your emotions.
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Listen first โ Let the other person speak without interrupting.
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Be clear and honest โ Say what you mean in simple, respectful words.
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Use โIโ statements โ Say โI feelโ instead of blaming with โYou did.โ
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Stay focused โ Stick to the topic, avoid bringing up old issues.
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Be open to feedback โ Listen to their side and try to understand.
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Look for solutions โ Try to solve the problem together, not win the argument.
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