The HR Book Club #5 :: Black Box Thinking

Hello Community Members,

I am excited to share our latest book recommendation, “Black Box Thinking” by Matthew Syed.

“Black Box Thinking” explores the concept of learning from failure and embracing a mindset that encourages continuous improvement.

Some fascinating anecdotes from this thought-provoking read:

  1. The Boeing 737 MAX Debacle: Explore how the aviation industry dealt with the Boeing 737 MAX crisis. Syed dissects how the industry embraced failure, leading to significant improvements in safety and design – a lesson for HRMS leaders on turning setbacks into triumphs.

  2. Medical Marvels: Delve into the medical field’s journey towards improvement. Discover how adopting a black box thinking approach transformed healthcare practices, offering valuable lessons for HR professionals dealing with evolving challenges in the dynamic HRMS landscape.

  3. David Beckham’s Penalty Kick: Uncover the story behind David Beckham’s famous penalty kick miss during Euro 2004. Syed uses this iconic moment to illustrate the importance of self-reflection, a valuable takeaway for managers aiming to cultivate a culture of accountability within their teams.

Black Box Thinking

– Matthew Syed

These captivating stories not only make “Black Box Thinking” an engaging read but also serve as powerful illustrations of the book’s core principles. Learning from others’ experiences, both in success and failure, is a key element in fostering a culture of continuous improvement.

In this fast-paced world, where innovation and adaptability are key, “Black Box Thinking” offers a compelling perspective on how we can leverage failures to drive positive change.

Whether you are a part of the HR team, product, support, or any other department, the lessons from this book can inspire a culture of innovation, resilience, and ultimately, improved employee/ customer experience.

Give it a read, and let’s open up a conversation on how these principles can be applied in our day-to-day operations.

Community Manager