“To further enhance ease of living experience for its members, Employees’ Provident Fund Organisation (EPFO) has now launched a WhatsApp based helpline-cum-grievance redressal mechanism, under its series of Nirbadh initiatives aimed at ensuring seamless and un-interrupted service delivery to subscribers during COVID-19 pandemic”
It looks like the service is available for all from the govt. notification shared above. Both employers and employees. A few articles have detailed it. Check here and here.
Hope the info helps.
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