A study examined the post-lockdown democratization and empowerment of IT function across organizations, the adoption of relevant IT skills across departments, changes in the job-related perceptions of IT decision-makers (ITDMs) and business decision-makers, the current significance of AI and ML to IT security and collaboration between teams as a result of the hybrid work culture.
In addition to analyzing the marked post-lockdown shift towards IT democratization and empowerment as well as the business-oriented benefits these entails, the study also observed a notable rise in IT knowledge amongst non-IT employees. The findings of the study also demonstrate how the involvement of ITDMs in implementing business decisions can boost organizational performance as a whole.
A Successful Hybrid Work Culture Demands Collaboration Between IT and Non-IT Teams
§ Implementing a flexible or remote work culture has become a new norm for organizations. This requires smooth collaboration between IT and non-IT departments.
§ In India, 91% of business and technology leaders agree that collaboration between IT and other lines of business has increased in the past two years.
§ In addition, 76% of India’s ITDMs feel they were adequately consulted by their organizations when implementing flexible work models, 12% more than the global average (64%).
IT Democratisation
§ The study found that 53% of Indian organizations have successfully decentralized their IT structures.
§ This has had a positive effect on non-IT departments, with 68% of non-IT employees being more knowledgeable about IT than they were before 2020.
§ In addition, 67% of all Indian respondents cited innovation as IT decentralization’s biggest benefit (versus 57% globally), and 69% cited maintaining IT security as the biggest challenge (versus 56% globally).
AI and ML Are Crucial Contributors to Strengthening IT Security Frameworks
§ Of the surveyed ITDMs, 85% agree that organizations’ existing security landscapes need to change to ensure protection against cyberattacks.
§ Nearly all ITDMs (91%) believe that organizations can strengthen their IT security frameworks by continuing to invest in technologies like AI and ML.
The Future of the IT Workforce
§ Of India’s ITDMs, 53% are actively looking for a new job, versus 48% globally.
§ Fifty-two percent of India’s ITDMs feel less loyal to their employers than they did two years ago, versus a global average of 49%.
§ Sixty-seven percent of India’s ITDMs are more willing to make a risky career move than they were two years ago, versus a global average of 65%.
§ Of India’s ITDMs, 82% feel that their organizations have not supported them in the last two years (versus 70% globally), which in turn has led to a decrease in employee loyalty.
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