What are the key performance indicators?

Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result. KPIs provide a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most.

Managing with the use of KPIs includes setting individual targets (the desired level of performance) and tracking progress against the individual target. Managing with KPIs often means working to improve leading indicators that will later drive lagging benefits. Leading indicators are precursors of future success; lagging indicators show how successful the employee was at achieving results in the past.

Here are some of the key performance indicators which can be measured :-

  1. Oral Communication.
  2. Written Communication
  3. Financial Skills.
  4. Technical Skills.
  5. Productivity.
  6. Decision Making.
  7. Crisis Management.
  8. Long Term Planning.
  9. Personal Integrity.
  10. Interpersonal Relations.
  11. Employee Relations.
  12. Leadership.
  13. Short Term Planning.
  14. Managerial Skills.
  15. Overall Performance.

Community Manager.


All these are not usually used as a benchmark. Out of them i guess 5-8 elements are used as KPI’s where as actually all of them matters.


I agree with @Anushree … although all of the elements are useful but not all are used in real world.


Nice post. Would love to see more of such discussion topics…


If you are to provide a KPI for an HR Manager - what indicators would you add and what percentage?


Hey @Ludy,

Hope you are doing well.

The indicators are basically used based upon the job role and the percentage is determined based upon the priority of the profile of an employee. So there is no fixed pattern and percentage followed or mentioned anywhere.

Hope this clarifies.

Community Manager.