EPF ESIGN ERROR

Ask the Community Payroll
1

Dear Team,
we want to add esign on epf employer portal but a unknown error VirtualId cannot be null. received after enter virtual address and click submit.

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3

Hi @GULSHANSIR ,

The error “VirtualId cannot be null” occurs on the EPF Employer Portal when attempting to add an eSign due to one or more of the following reasons:

Possible Causes and Solutions:

  1. Virtual ID Not Generated:
  • Ensure that you have generated a valid Virtual ID (VID) for your Aadhaar number. You can generate this 16-digit VID by visiting the UIDAI portal.
  • Use the “Generate Virtual ID” option under the Aadhaar Services section and ensure the VID is active.
  1. Incorrect Entry:
  • Double-check that you’ve entered the correct 16-digit Virtual ID. Any typographical errors can lead to this issue.
  1. Virtual ID Expiration:
  • A Virtual ID is temporary and can expire. Generate a new VID if the one you are using has expired.
  1. Technical Glitch on the Portal:
  • If the Virtual ID is correct and active but the error persists, it might be a technical issue with the EPF portal.
  • Clear your browser cache and cookies, and try again. Alternatively, try using a different browser or system.
  1. Aadhaar eKYC Linking Issue:
  • Ensure that your Aadhaar number is correctly linked with the EPF Employer account and eKYC has been successfully completed.
  1. EPF Portal Downtime:
  • Sometimes, portal-related issues can cause such errors. Check the EPFO official website or contact their support team to verify if there are any ongoing issues.

Steps to Resolve:

  1. Generate or re-generate your Virtual ID (VID) from the UIDAI website.
  2. Re-enter the new Virtual ID on the EPF Employer Portal.
  3. Clear your browser cache or try accessing the portal from a different browser.
  4. If the issue persists, reach out to EPFO support through their helpline (1800 118 005) or lodge a complaint on the EPFO grievance portal (EPFiGMS) for further assistance.

Let me know if you need additional clarification!

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